How can I be sure my files will be kept private?
How is my data stored? (Amazon S3)
Does VoiceBase have its own speech engine?
Can my recordings be deleted after transcription?
What are the benefits of the integration?
What can I do with the integration?
How do I add the VoiceBase integration to Amazon Connect?
What VoiceBase features are configurable?
How do I configure VoiceBase features in Amazon Connect?
Who do I contact for more information or for support?
Technical FAQs about our Amazon Connect integration
Can our company have multiple users on a single account?
Can I use the same email for multiple API keys? How should our team set up the email for our shared account? For PCI Redaction, am I billed even if a file doesn't contain card data? Am I billed for silence in a submitted file? What is the cost difference between fast and slower turnaround time?
Billing Questions
How to Compare Speech Engine Accuracy
7 Tips to Start Using Speech Analytics In Any Call Center
Top 10 API Commands to Get Started
What languages are supported with the API?
What file formats can be uploaded?
How does the API accept media?
What is your output format for multi-channel?
What is included in the Web SDK?
What do the statuses mean when uploading files?
How do I retrieve processed data?
Which format do you need for multi-channel (caller and agent)?
What file formats should we send for Video transcription?
Can I embed your player plugin UI?
Do you support files as a URL and also file upload?
Does the API allow custom data to be passed in such as my internal IDs, etc?
Where can I find a record of my uploaded files?
Where can I read the API docs?