How can I be sure my files will be kept private?
How is my data stored? (Amazon S3)
Does VoiceBase have its own speech engine?
Can my recordings be deleted after transcription?
What is the transcription turnaround time for machine?
Which languages does the Web App support?
How much does the machine transcription cost?
What can I use my free credits for?
What if I'm having trouble uploading to the App?
Do you transcribe in languages other than English?
How much does it cost?
Can I use my free credits for Human Transcription orders?
What is the difference between Speaker ID and Speaker Turns?
Which price option is most appropriate for my needs?
How will API usage be billed?
For PCI Redaction, am I billed even if a file doesn't contain card data?
Am I billed for silence in a submitted file?
What is the cost difference between fast and slower turnaround time?
Can our company have multiple users on a single account?
Can I use the same email for multiple API tokens?
How should our team set up the email for our shared account?
When does my API token expire?
API Tips & Tricks Videos
How to Compare Speech Engine Accuracy
7 Tips to Start Using Speech Analytics In Any Call Center
Top 10 API Commands to Get Started
Transcript Accuracy 101
What languages are supported with the API?
What file formats can be uploaded?
How does the API accept media?
What is your output format for multi-channel?
How do I get an API token?
What can I do with the API?
What if I'm not a developer?
What is included in the Web SDK?
What do the statuses mean when uploading files?
How do I retrieve processed data?
What is the difference between your API and the Web App?
Which format do you need for multi-channel (caller and agent)?
What file formats should we send for Video transcription?
Can I embed your player plugin UI?
Do you support files as a URL and also file upload?
Does the API allow custom data to be passed in such as my internal IDs, etc?
Where can I find a record of my uploaded files?
Where can I read the API docs?
How do I get started with Predictive Insights?