What security certifications does VoiceBase hold?
How is my data stored? (Amazon S3)
Does VoiceBase have its own speech engine?
How long does VoiceBase store my data?
View Account, Login, User Management FAQ
View Billing FAQ
Step-by-Step Twilio Integration
What features are available with VoiceBase High Accuracy Transcription Add-on?
What is the difference between the Add-on and a direct VoiceBase-Twilio integration?
How is billing handled with the Add-on vs a direct VoiceBase-Twilio integration?
What are the benefits of the integration?
What can I do with the integration?
How do I add the VoiceBase integration to Amazon Connect?
What VoiceBase features are configurable?
How do I configure VoiceBase features in Amazon Connect?
Who do I contact for more information or for support?
How is your solution priced?
Technical FAQs about our Amazon Connect integration
QuickStart VBQL Tutorial
"How-to": Navigate the Analytics Workbench with VBQL
"How-to": Setup S3 Callbacks
"How-to": Send audio to VoiceBase
"How-to": Index Metadata
"How-to": Deliver Parquet files to S3 bucket
"How-to": S3 Ingress step-by-step
"How-to": Setup a LivePerson Connection
Login for developer account (EU)
How do I get an API key?
What languages are supported and how are they configured?
What file formats can be uploaded?
How does the API accept media?
What is your output format for dual-channel audio?
Why is PCI not being detected or redacted on my test recording?
What do the statuses mean when uploading files?
How do I retrieve processed data?
Which format is required for dual-channel (caller and agent) recordings?
What video file formats does VoiceBase support?
Does the API allow custom data to be passed in such as my internal IDs?
Where can I find a record of my uploaded files?
How do I get started with Predictive Insights?