General


What security certifications does VoiceBase hold?

VoiceBase is PCI DSS Level 1 certified as of 2017. You can read more about our PCI Compliance here.

How is my data stored?

VoiceBase uses Amazon Simple Storage Service (Amazon S3), which is storage for the Internet. You can use Amazon S3 to store and retrieve any amount of data at any time, from anywhere on the web. You can accomplish these tasks using the simple and intuitive web interface of the AWS Management Console. With Amazon S3, you can request that your API responses - the JSON documents containing the transcript, keywords, topics, phrase spotting, and prediction results - be automatically exported to one of your Amazon S3 buckets. This is an add-on feature that happens in addition to any callbacks you also configure. S3 is a popular and easy to use storage system, and is supported by nearly every ETL, BI, and Big Data vendor as a native data source. In the first version, VoiceBase will provide developers with a pre-tested script that can be used along with callbacks to provide S3 export. In a later version, S3 export will be integrated with the Developer Portal UI.


Does VoiceBase have its own speech engine?

VoiceBase offers three proprietary speech engine options, each tuned to address different audio needs. Talk to your sales representative about which one is most appropriate for your use case.


How long does VoiceBase store my data?

Files uploaded to VoiceBase have a TimeToLive (TTL) of 121 days, at which point they are deleted. If you prefer a shorter TTL, please let support know and we will adjust that in your account.


What is the turnaround time for machine transcription?

We use parallel processing and split each audio file into 1 minute chunks, then send them out to multiple servers for processing. This means that if the job is a 5 min video, we can send it back to you within 90 secs-3 mins. We also provide SLAs and 99% guarantee for 10 min, 2 hr, or 24 hr turnaround times.